FAQs

Account Issues

Q. How do I create an account?
A. Creating an account is super easy. See that little “Log In” button in the upper right hand corner of the page? Yeah, that one. Go ahead and click it, then follow the directions in the box that pops up. Bam! You’re now an official DoSomething.org member. Next step? Go rock some campaigns.

Q. How do I delete my account?
A. If you need to delete your account, just email us at help@dosomething.org, and we'll take care of that for you right away.

Q. How do I make changes to my profile?
A. If you wanna change info on your account, like your address or phone number, for instance, just go to www.dosomething.org/user, log in and edit away.

Q. How do I reset my password?
A. If you forget your password to log in (it happens to the best of us), just click on the “Log In” button in the upper right-hand corner of the home page. A box will pop up with a link to reset your password, and an email will be sent to you with further instructions. Make sure you check your inbox ASAP as the link expires after 24 hours.

Q. How do I unsubscribe from emails and/or texts?
A. To unsubscribe from emails, click on the “Unsubscribe” link that’s at the very bottom of every email we send. If you have trouble finding it, you can email us at help@dosomething.org and we’ll take care of that for you. To opt out of receiving text messages, text “STOP” to 38383.

Campaigns

Q. Why should I take part in a DoSomething.org campaign?
A. To make the world suck less...duh! DoSomething.org campaigns are fun and creative ways to serve your community in a way that doesn't require an Old Person, a car, or money. In addition to the satisfaction of doing a good thing, campaign participants are also entered to win academic scholarships and other cool stuff. Talk about a win-win-win!

Q. I can no longer do the campaign I signed up for. Can I drop out somehow?
A. We totally understand… s#*!t happens. We promise we won’t hold a grudge if you sign up for a campaign and aren’t able to complete it. You don’t need to take any action, though the campaign will still appear on your profile. If you are receiving texts about the campaign and want to opt out for just that campaign, simply text “DONE” to 38383.

Q. I’m under (or my child is under) 13 years old. Is it still possible to take part in your campaigns?
A. Definitely! You’re never too young to make an impact. That being said, we won’t be able to e-mail you (or your child) due to COPPA laws that prohibit companies from marketing to users under the age of 13.

Q. What is a report-back?
A. A report-back is proof that you took part in one of our campaigns. We usually ask you upload pics/vids or Instagram pics/vids of you completing the campaign's call to action in the Prove It section of campaigns. #picsoritdidnthappen

Q. Can I participate in more than one campaign at a time?
A. Yep! In fact, we encourage it!

Clubs

Q. Do you run clubs anymore?
A. Nope, we don’t. Instead of starting a club at your school, just choose any campaigns you want and recruit friends and classmates to tackle them with you. We don’t want our campaigns to feel exclusive, like participation is limited to only club members. Instead, we can grow a larger movement and create a bigger impact if any young person (that’s you!) can tackle any cause, anytime, anywhere.

Q. What should I do instead of starting a club?
A. Since you’re an absolute baller, we have plenty of other ways to be an ambassador to DoSomething.org and spark social change in your school. One way is through our VIP member competitions. For more info, email Chris at chris@dosomething.org.

Competitions

Q. What’s up with these awesome campaign competitions I’m hearing about?
A. Glad you asked! Think you've got what it takes to be a VIP (Very Impactful Person, that is)? For several campaigns, we run exclusive competitions for top members...and that might be you! You’ll face off against other schools to see who can make the biggest impact and send the most creative photos of you in action. Winners get scholarship money, DoSomething.org swag, and other prizes too! You up for it? Email Chris at chris@dosomething.org.

Do Something Awards

Q. When are this year’s Do Something Awards, and how can I nominate someone?
A. This year’s Do Something Awards have been put on hold, but we will be sure to update the website with details and the application process when we know more.

Grants & Projects

Q. How can I apply for a grant?
A. We do not offer grants, but never fear, there are a ton of great resources out there for awesome people looking for grants. We recommend checking out sites like Foundation Center or Grant Space.

Q. How can I list my project/campaign on your site?
A. Everything on our site is now a national cause campaign, so we don't host local projects. Since our members have the best ideas, though, we want you to create our new campaigns! You can submit your idea through our Member Created Campaigns.

International

Q. I don’t live in the US or Canada. Can I still take part in your campaigns?
A. Of course you can. While you won’t be eligible for our scholarships, your impact is just as important. We also have affiliates around the world, so check out our international page to see if DoSomething.org is in your country!

Q. You guys are awesome! How do I bring DoSomething.org to my country?
A. DoSomething.org runs its international program using a franchise model, meaning we partner with existing organizations abroad and have them run DoSomething.org campaigns as programs within their structure. This allows our affiliates to design campaigns that fit their young people.

So how can you help? Send us some suggestions of an organization that you think would make a good DoSomething.org partner or, better yet, tell those orgs to get in touch with us directly by emailing us at international@dosomething.org. We'll send them our application and get the ball rolling.

Q. What do you look for in a potential international affiliate?
A. First and foremost, any organization we partner with must care about young people and social change. They must value the opinion of young people and believe in what they can do. Our affiliates are also passionate, innovative, edgy, scrappy, and fast.

Q. Who can I contact about becoming an international affiliate?
A. Wanna get in touch? Send an e-mail to April and Micah on our international team at international@dosomething.org.

Internships

Q. Where can I learn about becoming a high school intern?
If you’re a high schooler and want to learn about interning with DoSomething.org, check out our high school internships page.

Q. How can I become a college intern?
A. Check out our internships page for all the info you need to know about becoming a paid college intern.

Q. When will you be posting for internship positions again?
A. We always post internships early the semester before they start. For example, fall applications are typically posted in June, spring in October, and summer in February.

Q. I don’t live near NYC. Can I do a remote internship?
A. We aren't offering remote internships right now, but you can always sign up to be a remote volunteer and help our mobile engagement team. Email Ariel at volunteer@dosomething.org for more info on this program.

Mobile

Q. I love you guys, but I don’t want any more text messages. How do I make them stop?
A. If you want to stop receiving text messages from us, you can text "STOP" to 38383. (FYI: you will be sent a final text letting you know that we received your request and will no longer send you text messages. Don’t respond to that message or you’ll get opted back in.) If you just want to receive texts less often, you can also text "LESS" to 38383.

Q. Will I get charged for text messages from you or text messages sent during your SMS games?
A. We’d never dream of charging money to play our SMS games or receive campaign updates, and if you have unlimited text messaging with your mobile plan, there should never be any cost. However, if you don’t have unlimited texting, regular text messaging rates may apply. You can find out what those rates are by checking out your phone bill.

Q. Why can’t I/my friend receive your text messages?
A. You may not be receiving messages because your phone doesn't have the ability to send messages to a short code (a number that is only 5 digits long). Many pre-paid phones and certain service providers block this capability. You can call your service provider to ask them to remove the block.

Q. If I can’t send/receive text messages to short codes, can I still take part in your SMS games?
A. You can still take action by sharing the game with your friends, but you won’t be able to take part in the game without being able to send and receive texts from us.

Q. Do your SMS games or text broadcasts work on iPads or mobile messaging apps like WhatsApp?
A. Unfortunately no. Our SMS games and text broadcasts only work with traditional text messaging on cell phones right now, though we hope to integrate into mobile apps in the future.

Old People

Q. What's an "old person?"
A. That’s anyone 25 years or older. Yep, DoSomething.org campaigns are for young people: our members are all ages 13 to 25. But don’t get us wrong: we love old people, and the impact they make in activating and supporting our members.

Q. I’m 25 or older. How do I get involved in DoSomething.org? A. Welcome to the 26+ Club! We’d love your participation in any of the following ways.

  • Be in the know: Join our 26+ Club mailing list for the latest on campaigns and how you can take action.

  • Sponsor a campaign: Our partners (aka our besties) work with us to grow our movement and expand our impact.

  • Donate: Your money activates our members to make the world suck less.

  • Apply to be a mobile volunteer: You can text message with our members to inspire and guide them in taking action.

Partnering With DoSomething.org

Q. I want to partner with DoSomething.org. What are the ways you work with other people?
A. We work with four main kinds of external partners.

  • Strategic partners are typically not-for-profits we work with on a campaign-specific basis.

  • Marketing partners expand our message and reach.

  • Corporate partners are companies or brands that partner with us to execute a campaign.

  • Celebrity partners engage their fan base to expand the reach and impact of a campaign.

If you're interested in partnering with us, we encourage you to fill out our Partnership Form so we can get a better sense of your ideas and how we may potentially work together.

Scholarships

Q. Am I eligible to win a DoSomething.org scholarship?
A. If you are 25 years old or younger and live in the US or Canada (or are a citizen of either country, but living abroad), you are eligible for all of our scholarships.

Q. How can I apply for a scholarship from DoSomething.org?
A. We hate paperwork at DoSomething.org. There are no applications or essays required to win a scholarship from us. Simply complete a campaign, prove it with a pics of you in action, and bam, you’re entered to win!

Q. How do you select your scholarship winners?
A. Our scholarship winners are chosen through a random drawing. That being said, some campaigns allow you to submit multiple entries, so the more action you take, the better your chances of winning.

Q. What can scholarship money be used for?
A. Scholarship money is sent directly to the school of your choice, so it can only able to be applied toward tuition or any other school fees.

Q. If I win a scholarship, how long do I have to use it?
A. When you win a scholarship, you have until the age of 25 to use the award. Once you turn 26, any remaining funds will be forfeited.

Q. I did a campaign with a group of friends. If one of us wins, can we split the scholarship money?
A. Sadly, no. Scholarships are awarded on an individual basis.

Q. How long after a campaign closes will you announce the scholarship winner(s)?
A. Winners of each campaign will typically be announced 3 to 4 weeks after the close of the campaign.

Q. How will you let me know if I won a scholarship?
A. If you are chosen as the winner of a scholarship, you will be notified via text message or email.

Working at DoSomething.org

Q. What positions are you currently hiring for?
A. To see what jobs we are currently hiring for, head over to our jobs page. We are constantly updating the page as new positions become available.

Q. What do you look for in a potential hire? A. When we bring on a new staff member, we always consider these three things:

  • Would we want to be in a bunker with you? We’re going to spend more waking hours with you than our friends or family. So we better like you.

  • Can you hit a home run in 90 days? We move fast. Does this freak you out? Do you need lots of care and planning? Then this isn’t for you. We don’t really care how much experience you have (and we don’t require a college degree), but we do want the kind of person who can hit the ground running and make stuff happen.

  • Are you going to be doing something amazing in four to six years? We want best-in-class people. Maybe you’ll still be with us in four years, or maybe you’ll be launching your own biodegradable sneaker line. That's cool. We just want people who are capable of amazing things.

Q. I want to work at DoSomething.org, but I don’t see a position that fits my experience. What can I do?
A. Stalk us! Keep an eye on our jobs page to see if something pops up. You can always engage with our Head of Fun on our jobs Twitter to stay up to date, ask questions, and get some tips on what we're looking for.

Volunteering

Q. What kind of volunteer opportunities do you offer?
A. Most of our volunteers work with our mobile team, assisting with answering the insane amount of texts we receive from our members each week. Check out our SMS Volunteer page page for more information about this program. Other opportunities, though, include writing thank-you cards, helping with mailings, event planning, and member support. These opportunities range from a one-time only to weekly commitment and are available both in-office and on a remote basis.

Q. How can I get more info about volunteering?
A. To get more information on volunteering, email Paola at volunteer@dosomething.org.

Q. Is there an age requirement to volunteer?
A. Volunteers should be 18 years of age or older as we encourage our younger members to support DoSomething.org by participating in our campaigns.

Q. Do I have to be a US citizen to volunteer?
A. For our volunteer program we are currently only able to accept US citizens, as we need to do a short background check for security purposes.

Still can't find what you're looking for?

Contact us at help@dosomething.org.